Summary
| Situation | What happens | Fee |
|---|---|---|
| {{ r.a }} | {{ r.b }} | {{ r.c }} |
Attendee tickets
- Within 24 hours of purchase, you can cancel for a refund after the event or a credit to next year’s event, subject to a 10–20% processing fee charged by the bank or ticketing system.
- After 24 hours, a 20% cancellation processing fee applies. Cancellations are processed after the event.
- No ticket refunds or transfers are possible after 13 February 2027, due to headcount.
- A ticket can be transferred once to the next event. If it is not used, it is forfeited.
Exhibitors and sponsors
- A 50% processing fee applies to exhibitor and sponsor cancellations. No refunds are given after 1 January 2027.
- Exhibitor and sponsor packages bought after 1 January 2027 can be cancelled within 24 hours of purchase for a post-event refund less 50%, or transferred once to next year’s event.
Visa-related requests
Transfer, credit and refund requests due to visa problems are not accepted after 1 January 2027. Once a visa invitation letter has been issued, cancellations, refunds and transfers are not allowed. Visa invitation letter
How refunds are paid
Credit card refunds are returned to the original card, 3 to 6 weeks after the event. Payment for a ticket or package means you accept this policy.
Making a request
Send cancellation and transfer requests to events@globalitad.org. Include your name, company and ticket or order number.